Text Explanation:
To create a new Service Call Ticket, select from the drop down list or type in your own description. Then click on the button”New Service Call Ticket”. This will create your new record.
Date: Auto enter, which can be changed
Assigned To: “All” by default, or drop down list of all Active Employees and Active Contract.
Service Call Ticket (SCT) Number: Auto Enter, can not be changed.
Detail Description of Work: Enter a brief description of the Service Call Ticket Item
When the magnifying glass is clicked on the active punch list item portal row, it activates the associated SCT Details. These will also show up in the Employees Time Clock.
SCT Details: Enter the additional details about this SCT item.
Here is the view the employee sees when logged into their timecard on there smart phone.
This show the entry the employee made. Above it show the field entry as well.
Here is an example of the employee logging into the specific job/project, and the specific Service Call Ticket (SCT-01 HVAC). When the employee logs into this SCT, it will track their time. If more than one person is logged in, it will track all of their times.
The hourly rate can be changed (currently set at $120.00/hour), as well as the SCT Charge (which is the fee charged to go to the clients location-if you charge for that. It is common for plumbers and heating and air conditioning HVAC). Both of these can be set in the Preferences Module shown here.
Clicking on the little time clock, will open a popover window showing a detail of the employees who have clocked into this Service Call Ticket, and the time spent.
Here, we show the employees time clock as shown on their smart phone. They have selected the job/project, the Service Call Ticket (SCT), the they work description for this SCT.
